Frequently Asked Questions

The longevity of our false lashes depends on proper care and usage. With gentle handling and regular cleaning, our lashes can be worn up to 30 times! We recommend removing them carefully after each use, cleaning them with a mild cleanser, and storing them in their original packaging to maintain their shape <3

All you do is gently pull the glue off from the lash band with tweezers. Next you can dampen a q-tip with water and go over the lashes to clean off any excess mascara.

Just a quick heads up: using makeup remover to clean your lashes may lead to shedding of the lashes. 

You can contact our customer service team by emailing us at faerycosmetics@gmail.com or dropping us a DM @faerycosmetics on instagram. We aim to respond to all inquiries within 24-48 hours.

Our lip glosses are formulated to provide a lightweight and comfortable feel on the lips. They are designed to offer a smooth and non-sticky application while providing hydration and a lustrous shine. You'll love how they glide on effortlessly, leaving your lips feeling soft and kissable.

While our face makeup products are generally safe for most skin types, we always recommend conducting a patch test before applying any new cosmetic product, especially if you have sensitive skin or any known allergies. If irritation occurs, discontinue use immediately and consult with a healthcare professional.

Yes, all of our products are cruelty-free! We believe in using high-quality, ethically sourced ingredients and are committed to being a responsible and sustainable business.

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please reach out to our customer support within 7 days of receiving your order. We will gladly arrange a return or exchange for you. For hygiene reasons, we are unable to accept returns or exchanges on opened or used products unless they are defective.

We offer both standard and express shipping options within Australia. Standard shipping typically takes 5-8 business days, while express shipping delivers your order within 2-4 days.

We do offer international shipping that is calculated at checkout and can be expected to arrive anywhere between 6-28 days. 

Please note that shipping times may vary during peak seasons or due to unforeseen circumstances.

Orders are typically processed within 1-2 business days. Standard shipping takes 2-8 business days, while express shipping takes 2-4 business days.